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About Us

Services

Call Center Services

Outbound Call Center
We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call centre operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Our Outbound Services Include
  • Appointment Scheduling
  • Customer Satisfaction
  • Database Selling
  • Debt Collection Services
  • Mortgage Lead Generation
  • Direct Mail Follow-up
  • Lead Generation
  • Voice Broadcast
  • Product Promotion
  • Surveys
  • Telephone/Web Based Business Development
  • Up Sell/Cross Sell Campaigns

Inbound Call Center
We use and deploy the most refined call processing and telecom. Our call routing feature allows the system to instantly scrutinize available agents and route calls to the most suitably skilled agents. Our operating centers receive customer calls over dedicated international private leased circuits. We can handle calls relating to various products or processes across industries.

Our Inbound Services include
  • Answering Service
  • Order taking
  • Consumer Response
  • Customer Service
  • Dealer Locators
  • Direct Mail Response
  • Direct TV Response
  • Email Management Services
  • Help Desk Solutions
  • Inquiry Handling
  • Interactive Voice Response
  • Product Technical Information
  • Sales Lead Qualification
  • Technical Support
  • Toll Free Services
  • Website Response

Web designing & Development

We offers a wide range of custom web designing, development & hosting services. We innovate your websites with flash animations, graphic designing, action Scripts & website promotions. Our dedicated team of professional web designer’s & developers use the latest trend of website design & development technology to deliver you an attractive and user-friendly interface for your online business profile. We do all types of new affordable web design and old website's redesign with new technology and market trends of latest innovative ideas. Thus, if you require any new website
to be designed or redesigning of your existing website and we take care of all your needs & make a strong online existence for your business.

BI /DWH: Business Intelligence and Data Warehousing Services

BI and DW solution implementations within a retail, bank require high levels of expertise with the source data in Core Retail/Banking systems and competencies in the BI and DW technologies and tools like OBIEE,BO,Cognos,Informatica,ODI,Datastage etc.. Kennedia's Business Intelligence and Data Warehousing Services combine both these skills into one offering across various layers of the Information value creation chain.